Accessibility at Scotiabank
We’re committed to accessibility because banking should be barrier-free.
For Every Future, Let’s Build a More Accessible One—Together
We’re preparing our 2026–2029 Accessibility Plan and want to hear from you! Share your ideas and help us improve accessibility for everyone by completing our short survey.
Scotiabank’s commitment to accessibility
Scotiabank strives to allow all people to maintain their dignity and independence while using and learning about our services. We believe in integration and equitable opportunity and are committed to meeting the needs of people with disabilities by consistently working to prevent and remove barriers to accessibility and by meeting accessibility requirements.
Accessibility is a journey, and at Scotiabank, continually improving the accessibility of our products and services is an essential part of who we are.
We invite you to learn about our accessibility plans, policies, and processes:
- Scotiabank’s Accessible Canada Act Accessibility Plan outlines our commitment to identifying, preventing, and removing barriers for persons with disabilities in Canada. You can learn more about how we’re meeting those commitments by reading our 2025 Progress Report.
- Scotiabank’s Accessible Canada Act Feedback Process outlines how employees, customers, or members of the public can share their accessibility feedback to help us improve
- Scotiabank’s Accessibility Policy describes our commitment to ensuring that people with disabilities can work for, and Bank with us
- Scotiabank’s Accessibility for Ontarians with Disabilities Act (AODA) Accessibility Plan outlines the steps Scotiabank is taking to identify, prevent, and remove barriers to accessibility and meet the requirements of the AODA
Accessibility features
Discover the accessibility features Scotiabank offers for each of our banking channels.
Websites
Scotiabank actively designs our websites with accessibility in mind for all customers.
Mobile app
We strive to ensure that the Scotia mobile app is accessible for everyone.
Branches and ABMs
We believe physical spaces should be accessible.
Telephone
Discover the accessibility features Scotiabank offers for telephone banking.
Alternative formats
Scotiabank offers many different options to access essential banking information.
How can we help?
General accessibility feedback
We’d like to hear from you. Let us know how we can make your experience more accessible.
Have a complaint?
We will address complaints according to our complaint management procedures.
Self-serve help
Search our Help Centre to find answers to frequently asked accessibility questions.
Live help
Use the live chat feature to ask questions or be connected to a customer care agent right from the app. You can also reach out to the contact centre.